1. Contact
- Support email: support-mealwise@cocoboloa.com
- We usually reply within three business days. Account security, payment, membership entitlement and account deletion issues receive priority.
MealwiseLegal & SupportSupport
If you encounter a problem using Mealwise, contact support using the details below. Please include screenshots, your device model and the time of the issue where possible.
2. What to include
- Your device model, iOS version, app version, the time of the issue and the steps you took.
- For payment issues, include a screenshot of your Apple subscription status. Do not send full bank card numbers, passwords or verification codes.
3. Accounts, privacy and purchases
- To delete your account, use the option at the bottom of the Privacy Policy page or email us for help.
- If membership benefits have not appeared, first tap Restore Purchases on the membership page and check that the device is signed in to the Apple account used for the purchase.
- If you cannot sign in or suspect an account problem, describe your sign-in method and the time of the issue in your email. Do not send verification codes or passwords.
4. Common questions
- Cannot take photos: check camera permission in system settings, or choose an image from Photos.
- Voice input unavailable: check microphone permission and system speech recognition status. You can also enter items manually.
- Inaccurate AI recognition or recommendations: rely on the actual dishes, ingredients and your health needs, and edit records manually when necessary.